Refund policy

60-Day Limited Warranty Policy

We offer an optional 60-Day Limited Warranty that applies only to customers who have purchased the warranty at checkout. Orders without the warranty are not covered under this policy.

For any warranty-related questions or claims, you may contact us at: messagecenter@use.startmail.com 

Warranty Coverage

The 60-Day Limited Warranty covers manufacturing defects only that render the product unusable under normal, intended use.

The warranty period begins from the date the order is delivered, not the purchase date.

What Is NOT Covered

The following are not eligible for refunds, replacements, or returns, even if the warranty was purchased:

  • Delayed shipping or carrier-related delays

  • Change of mind / change of opinion after purchase

  • Slight tears, marks, or imperfections, as the product is handcrafted

  • Minor color variations or differences in shade

  • Differences in appearance compared to product images

  • Normal wear and tear

  • Damage caused by misuse, improper handling, or incorrect care

  • Accidental damage after delivery

  • Claims submitted after the 60-day warranty period

Handcrafted Disclaimer

Because each item is handcrafted, slight variations in color, texture, shape, stitching, and overall appearance are normal and expected. These variations are not considered defects and are not refundable.

Claims Process

  • All claims must be submitted within 60 days of delivery

  • Proof of purchase and proof of warranty purchase is required

  • Photo or video evidence may be requested

  • We reserve the right to repair, replace, issue store credit, or deny the claim at our sole discretion

Refund & Replacement Terms

  • Approved claims may result in a replacement or store credit only

  • Cash refunds are not guaranteed

  • Shipping costs are non-refundable

Abuse & Fraud Protection

We reserve the right to deny any claim that shows signs of abuse, excessive claims, misuse, or fraudulent behavior.

Final Decision

All warranty decisions are final and binding. By purchasing the product and/or the warranty, the customer agrees to these terms in full.